By using our website, you agree to the terms and conditions of use, including the:
Your use of this website creates a legal contract between you and us. If you do not agree to these Terms and Conditions, then you must immediately leave the website because you do not have our permission to use it.
Welcome to CreditNinja! Please review the Terms and Conditions set forth below (the "Terms of Use") before using our website (the "Site"). The Terms of Use govern your use of the Site and can be printed in a form you can keep. Under the Terms of Use, "CreditNinja," "we," "our," and "us" mean CreditNinja Lending, LLC and "you" and "your" mean the individual using the Site.
As the owner and operator of the Site, we reserve the right to change the Terms of Use from time to time. As a user of the Site, it is your responsibility to check the Terms of Use for changes. Your continued use of the Site following our posting of changes means that you accept those changes. Provided you comply with the Terms of Use, we grant you a personal, non-exclusive, non-transferable, limited license to use the Site and its features, including your registration and use of an online account (an "Account"). Subject to applicable law, we reserve the right to terminate this license if we reasonably believe you have violated the Terms of Use.
The Terms of Use contemplate many instances when you must or may contact CreditNinja. To avoid repetition, we list our contact information here, define these touchpoints as our "Customer Service Group," and invite you to contact us by phone, email, or ordinary mail.
CreditNinja, Attn: Customer Service Group
27 North Wacker Drive, Suite 404
Chicago, Illinois 60606
855-NINJA-01 (855-646-5201)
The Table of Contents above outlines the sections of the Terms of Use. After gaining that overview, please read the Terms of Use carefully, visit the Site periodically to check for changes, print the document for your records, and contact our Customer Service Group if you have any questions, comments, or concerns.
From the Site, we make or arrange consumer loans and provide related consumer financial services (our "Services"). The loan products we offer, and the business models under which we offer them, vary based on your state of residence at the time you submit a loan application.
In some states, we make loans under the authority of a state supervised loan law. Our Site identifies these states (the "Supervised Loan States"), displaying both our supervised loan license and any required state-law disclosures. In Texas, we act as a credit access business ("CAB" ) and credit services organization ("CSO" ), marketing and servicing loans made by an unaffiliated non-depository lender. In most – but not all – U.S. states, including our Supervised Loan States and Texas (the "Bank Loan States"), we market and service loans for a federally insured bank, which makes the loans under the interest rate laws of its home state.
If you elect to start a loan application, then you will select your state of residence from a dropdown menu. Based on that selection, you will be underwritten for the loan product(s) available in your state and will receive disclosures – including an identification of the lender – appropriate for the loan for which you are applying.
For all loan products and business models, loans are available only to consumers who are the age of majority and have a valid social security number ("SSN"). By using the Site, you represent and warrant that you are at least age 18 and that you have a valid SSN.
The Site is not directed at children under the age of 13. We do not knowingly collect personal information from any child under the age of 13 on the Site.
To access and use our Services, you must create an Account.
The list below illustrates the types of Services available from an Account ("Account Services"). As the owner and operator of the Site, we reserve the right to change the Account Services from time to time.
When you submit a loan application on the Site, we create an Account for you whether or not you obtain a loan. We offer two methods for you to login to your Account.
These two login methods are not mutually exclusive. If you create a username/password combination, then you can use that combination to login to your Account at any time. But you can also request a magic link from time to time if you wish to use that login method. The choice of which login method you use is yours so long as your use of the Site complies with our Terms of Use. In this document, the term "Account Credentials" refers to any authentication method you use to login to your Account.
By using an Account, you represent and warrant that the email address you provided in your loan application is used and accessible by only you. You also acknowledge and agree to the statements listed below.
We reserve the right to suspend or terminate your Account if any of the Account information you provide is inaccurate, outdated, incomplete, or in violation of the Terms of Use. The Terms of Use will continue to apply until or unless your Account is closed.
Our Privacy Notice discloses how we collect, share, and protect your non-public personal information ("NPI"). You have the right to opt-out of our practices for collecting and sharing NPI. To exercise that right, you may contact either our Customer Service Group or the opt-out page specified in the Privacy Notice (https://creditninja.com/opt-out).
By using the Site, you agree to the privacy practices described in our Privacy Notice, subject to any opt-out right you choose to exercise.
This Section II(D) of the Terms of Use (the "CCPA Notice" ) supplements the information contained in our Privacy Notice and applies solely to consumers or other Site users who reside in California ("consumers," "you," or "your" ). As of the effective date shown in the heading, we adopt this CCPA Notice to comply with the California Consumer Privacy Act ("CCPA" ) and with the CCPA regulations submitted by the California Attorney General to the California Office of Administrative Law. See https://oag.ca.gov/privacy/ccpa. Terms defined in the CCPA and its regulations have the same meaning when used in this CCPA Notice.
Under the CCPA, you have the right to request that we disclose certain information to you concerning our collection, use, sharing, and selling of your or your household’s personal information over the past 12 months.
Upon receiving your request and verifying your identity – and to the extent the personal information we collect is not exempt from the CCPA – we will disclose the categories of personal information that we collected about you or your household over the past 12 months. For each information category, we will disclose:
We collect information that identifies, references, or links to a particular consumer or household ("personal information" ). Personal information does not include:
Additionally, note that some of the personal information we collect may not be subject to your rights under the CCPA because the information is covered by or collected under industry-specific privacy laws such as the Health Insurance Portability and Accountability Act of 1996, the California Confidentiality of Medical Information Act, the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, the California Financial Information Privacy Act; and the Driver's Privacy Protection Act of 1994.
With that background in mind, please be advised that we collected, used, shared, and sold eight categories of personal information within the past 12 months. For each of these eight personal-information categories, we disclose below: the types of information contained within the category, the sources of the collected information, our business purpose for collecting the information, and the types of service providers that receive the information.
Types of Information Contained in the Category
Your name, signature, email address, residential address, telephone number, social security number, driver’s license number or other government identification number, username or CreditNinja-assigned customer number, or any other similar identifier.
Some personal information included in this category may overlap with other categories.
Sources of Collected Information
Your consumer loan application; consumer reporting agencies; third-party data providers; marketing partners; and advertising partners.
Our Business Purpose for Collecting the Information
Marketing, making, arranging, servicing, and/or collecting consumer loans; referring declined applicants to other credit sources; and administering your account or relationship with us.
Types of Third Parties that Receive the Information
Banks and other non-affiliated lenders for which we arrange consumer loans; payment processors; consumer reporting agencies; third-party data providers; lead aggregators and other advertising partners; web analytics providers; data processing providers; IT service providers; customer support providers; parent, subsidiary, and affiliate companies; and internet cookie data recipients.
Types of Information Contained in the Category
Your name, signature, email address, residential address, telephone number, social security number, driver's license number or other government identification number, username or CreditNinja-assigned customer number, name and contact information of employer or other income source, amount and cadence of income, bank routing and account numbers, and any other financial information.
Some personal information included in this category may overlap with other categories.
Source of Collected Information
Your consumer loan application; consumer reporting agencies; third-party data providers; marketing partners; and advertising partners.
Our Business Purpose for Collecting the Information
Marketing, making, arranging, servicing, and/or collecting consumer loans; referring declined applicants to other credit sources; and administering your account or relationship with us.
Types of Services Providers that Receive the Information
Banks and other non-affiliated lenders for which we arrange consumer loans; payment processors; consumer reporting agencies; third-party data providers; lead aggregators and other advertising partners; web analytics providers; data processing providers; IT service providers; customer support providers; parent, subsidiary, and affiliate companies; and internet cookie data recipients.
Types of Information Contained in the Category
Your legally protected characteristics such as age, gender, national origin, citizenship, marital status, disability, or military status.
Source of Collected Information
Your consumer loan application; consumer reporting agencies; third-party data providers; marketing partners; and advertising partners.
Our Business Purpose for Collecting the Information
Marketing, making, arranging, servicing, and/or collecting consumer loans; referring declined applicants to other credit sources; and administering your account or relationship with us.
Types of Services Providers that Receive the Information
Banks and other non-affiliated lenders for which we arrange consumer loans; payment processors; consumer reporting agencies; third-party data providers; lead aggregators and other advertising partners; web analytics providers; data processing providers; IT service providers; customer support providers; parent, subsidiary, and affiliate companies; and internet cookie data recipients.
Types of Information Contained in the Category
Records and trends concerning your applications, loans, and payment performance.
Source of Collected Information
Your consumer loan application; consumer reporting agencies; third-party data providers; marketing partners; and advertising partners.
Our Business Purpose for Collecting the Information
Marketing, making, arranging, servicing, and/or collecting consumer loans; referring declined applicants to other credit sources; and administering your account or relationship with us.
Types of Services Providers that Receive the Information
Banks and other non-affiliated lenders for which we arrange consumer loans; payment processors; consumer reporting agencies; third-party data providers; lead aggregators and other advertising partners; web analytics providers; data processing providers; IT service providers; customer support providers; parent, subsidiary, and affiliate companies; and internet cookie data recipients.
Types of Information Contained in the Category
Your browsing history, search history, ad impressions, and loan application data.
Source of Collected Information
Your consumer loan application and web browser sessions; third-party data providers; marketing partners; and advertising partners.
Our Business Purpose for Collecting the Information
Marketing, making, arranging, servicing, and/or collecting consumer loans; referring declined applicants to other credit sources; and administering your account or relationship with us.
Types of Services Providers that Receive the Information
Banks and other non-affiliated lenders for which we arrange consumer loans; payment processors; consumer reporting agencies; third-party data providers; lead aggregators and other advertising partners; web analytics providers; data processing providers; IT service providers; customer support providers; parent, subsidiary, and affiliate companies; and internet cookie data recipients.
Types of Information Contained in the Category
The name and contact information of your employer and the amount, frequency, and reliability of your income.
Source of Collected Information
Your consumer loan application; consumer reporting agencies; third-party data providers; marketing partners; and advertising partners.
Our Business Purpose for Collecting the Information
Marketing, making, arranging, servicing, and/or collecting consumer loans; referring declined applicants to other credit sources; and administering your account or relationship with us.
Types of Services Providers that Receive the Information
Banks and other non-affiliated lenders for which we arrange consumer loans; payment processors; consumer reporting agencies; third-party data providers; lead aggregators and other advertising partners; web analytics providers; data processing providers; IT service providers; customer support providers; parent, subsidiary, and affiliate companies; and internet cookie data recipients.
Types of Information Contained in the Category
Your consumer profile reflecting your purchase and payment history and your Site preferences.
Source of Collected Information
Your consumer loan application; consumer reporting agencies; third-party data providers; marketing partners; and advertising partners.
Our Business Purpose for Collecting the Information
Marketing, making, arranging, servicing, and/or collecting consumer loans; referring declined applicants to other credit sources; and administering your account or relationship with us.
Types of Services Providers that Receive the Information
Banks and other non-affiliated lenders for which we arrange consumer loans; payment processors; consumer reporting agencies; third-party data providers; lead aggregators and other advertising partners; web analytics providers; data processing providers; IT service providers; customer support providers; parent, subsidiary, and affiliate companies; and internet cookie data recipients.
Under the CCPA, you have the right to delete the personal information that we hold concerning you or your household. Once we receive your request and verify your identity, we will delete your personal information from our records and instruct our service providers to do the same.
We may deny your deletion request if the information subject to your request is exempt from the CCPA. Additionally, we may deny your deletion request if our retention of the information subject to your request is necessary for us or our service providers to perform any of the activities listed below.
Under the CCPA, you have the right to prohibit us from selling your personal information to third parties. You may exercise this opt-out right at any time.
Although the CCPA does not extend the opt-out right to persons under age 16, we do not collect – and, therefore, do not use, disclose, or sell – personal information of persons under age 16 because use of this Site is limited to persons who are at least age 18. See Section II(A)(2) above (User Eligibility).
We will not discriminate against you for exercising any of your CCPA rights. Unless otherwise permitted by the CCPA, we will not take any of the actions listed below.
To exercise any of your CCPA rights – that is, your right to know the personal information we collect, your right to delete the personal information we hold, and your right to opt-out of our sale of your personal information to third parties – you or your authorized representative may submit the webform linked below.www.creditninja.com/Do_Not_Sell_My_Personal_Information
In the opt-out webform, you will select which of the three types of CCPA requests you are submitting.
The webform asks you to provide several items of personal information, which we will match to the information in our records to verify your identity:
If we cannot sufficiently match the webform information to the information in our records, then we cannot process your CCPA request. In such case, we will instruct you to call our Customer Service Group at 855-NINJA-01 (855-646-5201) to receive further assistance concerning your CCPA request.
If you opt-out of our sale of your personal information to third parties, then we must wait at least 12 months before asking you to reauthorize personal-information sales. However, you may change your mind and opt-in to personal-information sales at any time by submitting the opt-in webform linked below.
www.creditninja.com/Opt-In_to_Sale_of_My_Personal_Information
We will respond in writing to a verifiable CCPA request within 45 days after we receive it. If we require up to 45 additional days to respond, then we will inform you in writing – within the initial 45-day period – of the reason for the delay and the number of additional days we will need. We will deliver our written response to you via email or any different delivery method you specify in your request.
You do not need to create an Account with us as a condition of exercising your CCPA rights. Additionally, we will use the personal information contained in a webform only to verify your identity and comply with your request. We will not charge a fee to process or respond to your verifiable CCPA request unless the request is excessive, repetitive, or manifestly unfounded. If we determine that your request warrants a fee, then we will tell you why we made that determination and will provide a cost estimate before completing the request.
Only you, or a person you authorize to act on your behalf, may exercise your rights under the CCPA. To designate an authorized agent to submit a request on your behalf, you must call our Customer Service team at 855-NINJA-01 (855-646-5201) and provide personal information sufficient for us to verify your identity. After we verify your identity, you must provide the name and contact information of the individual (e.g., an attorney-in-fact acting under a valid power-of-attorney) or organization (e.g., a debt settlement company) authorized to act on your behalf in submitting a CCPA request. After you name and authorize your agent on our recorded phone line, your agent may contact our Customer Service team at 855-NINJA-01 (855-646-5201) to submit a CCPA request on your behalf.
Finally, note that we are only required to respond to your information request twice within a 12-month period. Additionally, any disclosures we provide will cover only the 12-month period preceding our receipt of a verifiable CCPA request.
Individuals with disabilities who require an accommodation to access this CCPA Notice or to make a CCPA request should contact us by one of the communication methods listed below.
| Phone: | 855-NINJA-01 (855-646-5201) |
|---|---|
| Website: | www.creditninja.com |
| Email: | support@creditninja.com |
| Postal Address: | CreditNinja, Attn: Customer Service Group 27 North Wacker Drive, Suite 404 Chicago, Illinois 60606 |
Please note that we may need advance notice to provide certain accommodations.
We reserve the right to amend this CCPA Notice at our discretion at any time. If we amend the CCPA Notice, then we will post the updated Terms of Use on our Site and will include the new effective date for the CCPA Notice in the heading of Section II(D). Your continued use of the Site following the posting of changes to the CCPA Notice constitutes your acceptance of such changes.
Please contact us by a communication method listed below if you have any questions or comments concerning how you can exercise your CCPA rights or how we collect, use, share, and sell your personal information, as described in this CCPA Notice or in our Privacy Notice.
| Phone: | 855-NINJA-01 (855-646-5201) |
|---|---|
| Website: | www.creditninja.com |
| Email: | support@creditninja.com |
| Postal Address: | CreditNinja, Attn: Customer Service Group 27 North Wacker Drive, Suite 404 Chicago, Illinois 60606 |
California's "Shine the Light" law permits California residents who use our Site to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@creditninja.com or write us at CreditNinja, Attn: Customer Service Group, 27 North Wacker Drive, Suite 404, Chicago, Illinois 60606.
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
If you apply for a loan from us or an unaffiliated lender for which we arrange loans, then our customer identification program requires us to ask for your name, address, social security number, date of birth, and other information that will allow us to identify you.
We retain data, information, and records about you, including NPI, for 7 years following the date of last activity on your loan or for such longer or shorter period as may be required by applicable record retention laws.
In addition to the Terms of Use, our Services may require additional or different disclosures, agreements, or authorizations for specific loan products, jurisdictions, business models, or delivery platforms (collectively "Specific Disclosures"). These Specific Disclosures may be provided to you at a different Site page, such as the State Licenses and Disclosures page, or at a different stage in the loan origination process, such as at loan closing. To the extent the Specific Disclosures conflict with the Terms of Use, the Specific Disclosures will control.
The Specific Disclosures listed below are disclosures applicable to loan applicants residing in specific states. Upon submitting a loan application, you may receive additional Specific Disclosures depending on the state, loan product, and credit decision.
A married applicant may apply for a separate credit account. As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a consumer reporting agency if you fail to fulfill the terms of your credit obligations. After credit approval, each applicant shall have the right to use the credit account up to the limit of the credit account. Each applicant may be liable for amounts extended under the plan to any joint applicant.
Service charges not in excess of those permitted by law will be charged on the outstanding balances from month to month.
You may pay the unpaid balance of your credit account in whole or in part at any time.
The Ohio laws against discrimination require that all creditors make credit equally available to all creditworthy customers, and that credit reporting agencies maintain separate credit histories on each individual upon request. The Ohio Civil Rights Commission administers compliance with this law.
As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
No provision of any marital property agreement, unilateral statement or court decree adversely affects our rights, unless you give us a copy of such agreement, statement or court order before we grant you credit, or we have actual knowledge of the adverse obligation. All obligations on this account will be incurred in the interest of your marriage or family. You understand that we may be required to give notice of this account to your spouse. Married Wisconsin residents must furnish the name and address of their spouse to us in the loan application or by contacting our Customer Service Group.
In the Terms of Use, a "Third Party" means any of the unaffiliated persons or entities described below.
We may receive compensation for referring you to a Third Party, and that Third Party may custom match its products, services, actions, or communications ("Third-Party Content") to the information you provide us.
We do not control Third Parties or Third-Party Content. We do not assume any responsibility or liability for Third Parties, and we do not warrant or guaranty the scope or quality of Third-Party Content. Any services that you obtain through Third-Party Content will be subject to the Third Party’s privacy notice and any website terms of use that the Third Party may apply. If you have any questions or concerns about Third-Party Content, then you should direct them to the Third Party and not to us.
The Site does not currently contain advertisements from Third Parties for their services ("Third-Party Advertisements"). But as the owner and operator of the Site, we reserve the right to change this practice in the future.
If the Site does publish Third-Party Advertisements in the future, then we may receive compensation for such advertisements. This compensation may affect the frequency, location, prominence, or category rank of a Third-Party Advertisement on the Site. Moreover, the Site will not include all products or offers available in the marketplace and will not provide tools for comparison shopping among advertised services.
From time to time, we may offer sweepstakes (i.e., games of chance), contests (i.e., games of skill or knowledge), or other sales promotions (collectively "Promotions") from the Site. Each Promotion may have additional terms and conditions governing it ("Promotion Rules"). These Promotion Rules will be available on the Site and are deemed incorporated by reference into the Terms of Use. It is your responsibility to read the Promotion Rules to determine the Promotion’s eligibility and entrance requirements, limits on participation, prizes and awards, and odds of winning.
We do not offer a rewards program today but may offer one in the future. A "Rewards Program" allows a consumer to earn points that can be redeemed for gift cards or other items of value. Any Rewards Program we offer will comply with laws applicable to us as a supervised lender or loan arranger. These laws and applicable program rules may limit eligible participants (e.g., our customers, not all consumers) or eligible activities (e.g., on-time payments, not repeat loans).
To submit a complete loan application, you must check a box confirming that you have reviewed the E-SIGN Consent document and then click the "Continue" or "Agree" button. By submitting a loan application, you consent to use electronic signatures ("E-SIGN" ) and you consent to receive all disclosures, agreements, records, messages, and other information in electronic form (collectively "Electronic Communications" ). In the Terms of Use, "Consent" means both your E-SIGN consent and your Electronic Communications consent. Please review this section for details concerning the matters listed below.
When we provide Services to you, we must obtain your signature on certain documents (e.g., a loan agreement) and we must deliver certain communications to you in writing (e.g., an adverse action notice). By providing your Consent, you agree that your electronic signature on a document has the same legal effect as your traditional wet ink signature. Similarly, you agree that your receipt of Electronic Communications has the same legal effect as your receipt of communications in paper form.
Your Consent applies to all present and future transactions that you apply for or enter into with us or with the unaffiliated lenders for which we arrange loans. Your Consent will remain effective until and unless you withdraw it. As explained in the subsections below, you may withdraw your Consent at any time. Alternatively, you may keep your Consent in place and request a specific communication in paper form.
The term Electronic Communications includes documents that we have a legal obligation to deliver in writing as well as documents that we have the option to deliver in any form we choose. Thus, without limiting the generality of the previous sentence, the term includes initial and annual privacy notices, loan applications, loan approval letters and adverse action notices, loan agreements and arbitration agreements, payment reminders and billing statements, extension requests and payoff quotes, cure notices and collection letters, and all other disclosures delivered pursuant to applicable consumer protections laws such as those listed below.
You may withdraw your Consent at any time by contacting our Customer Service Group.
CreditNinja, Attn: Customer Service Group
27 North Wacker Drive, Suite 404
Chicago, Illinois 60606
855-NINJA-01 (855-646-5201)
Alternatively, you may keep your Consent in place and ask the Customer Service Group to deliver a paper version of any communication you specify. You will incur no fee for withdrawing your Consent or requesting a specific paper communication. Neither action will affect the credit decisions made by us or by the unaffiliated lenders for which we arrange loans.
We deliver Electronic Communications by posting them to your Account and/or by emailing them to your email address of record. Importantly, our sending you an email alerting you that an Electronic Communication is available online has the same legal effect as our delivering the communication in paper form, regardless of whether you actually review the communication online. All Electronic Communications will be delivered in a form you can either print or download for your records.
It is your responsibility to keep your Account credentials and your email address up to date so we can deliver Electronic Communications to you. You must contact our Customer Service Group within 5 days if you change your email address of record (i.e., the email address you provide us when you submit a loan application) or you change your other contact information of record (e.g., street address or phone number). To update your email address, street address, or phone number, you may either access your online Account or contact our Customer Service Group at any of the touchpoints listed below.
CreditNinja, Attn: Customer Service Group
27 North Wacker Drive, Suite 404
Chicago, Illinois 60606
To access and retain Electronic Communications, you must have the hardware and software listed below.
If you do not have this hardware and software, then you may not use the Site because you cannot provide Consent under applicable laws such as the federal Electronic Signatures in Global and National Commerce Act ("E-SIGN" ) and similar state statutes modelled on the Uniform Electronic Transactions Act ("UETA" ).
To submit a complete loan application, you must check a box confirming that you have reviewed the FCRA Consent document and then click the "Continue" or "Agree" button. By submitting a loan application, you are providing "written instructions" to us under the Fair Credit Reporting Act ("FCRA") to obtain information from your personal credit profile or other information about you from any consumer reporting agency ("CRA"), including but not limited to Experian/Clarity, DataX/Equifax, FactorTrust/TransUnion, and EDGE. You authorize us – acting as either the lender or the arranger of a loan made by an unaffiliated lender – to obtain information about you from any CRA and from any non-CRA person or company for the purpose of verifying your identity, income, and ability to repay, verifying the information contained in your loan application, or otherwise evaluating your creditworthiness.
Your FCRA authorization extends to us and to our affiliates, agents, and assigns. This authorization will remain in effect until you pay in full any loan that we make or arrange. Until you repay such loan, you authorize us to submit inquiries to CRAs not only for the purpose of underwriting your loan but also for the purposes listed below.
You acknowledge and agree that our CRA inquiries may appear on your credit reports and may affect your credit score(s). You have the right to dispute inaccurate information contained in that credit report by contacting the CRA directly.
To contact the specialty consumer reporting agencies used by us and the unaffiliated lenders for which we arrange loans to make a dispute, use the following addresses:
To make a dispute directly to us please submit your dispute in writing and include any relevant and sufficient supporting documentation to allow us to investigate your dispute to the following:
CreditNinja, Attn: Customer Service Group
27 North Wacker Drive, Suite 404
Chicago, Illinois 60606
creditdispute@NinjaHoldings.comNothing in this section shall require us or the unaffiliated lenders for which we arrange loans to extend credit to you. But if you do obtain a loan that we make or arrange, then you acknowledge and agree that we may report your payment performance to one or more CRAs, either on our own behalf, as lender, or on behalf of the unaffiliated lender for which we arranged the loan.
If you begin a loan application and fail to complete it, then the lender will deny the application for incompleteness after 25 days of inactivity. In determining whether a loan application is complete, the term "inactivity" means that you fail to perform a required action, fail to provide required information or documents, and fail to otherwise communicate with us concerning your incomplete application for a period of 25 days following the date you started the application.
We may report your loan payment performance to consumer reporting agencies, including your failure to make scheduled or minimum payments on time. We may also respond to inquiries about our credit experiences with you as permitted by law.
We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.
The practices listed below apply if you are a victim of identity theft and you provide to a consumer reporting agency a copy of a valid police report or a valid investigative report made by a government agency describing your circumstances.
For more information about the steps to take to set up an alert, credit reports, or report identity theft contact:
For more information about the same topics, you may also contact the specialty consumer reporting agencies used by us and the unaffiliated lenders for which we arrange loans.
When processing your loan application or providing you Services, we may use Plaid Inc.® ("Plaid" ), Yodlee, Inc.® ("Yodlee" ), or EDGE to review recent transaction data from your bank account or prepaid debit card ("instant bank verification" or "IBV" ). The purpose of IBV is to verify your ability to repay the loan that you applied for on the Site.
Plaid, Yodlee, and EDGE are financial data aggregators, providing consumer-authorized financial data to us and to a wide variety of other lenders, financial institutions, and merchants. In this section, "Verification Service" means Plaid, Yodlee, EDGE, or any other vendor that provides us consumer-authorized financial data. For more information about the consumer-authorized financial data aggregation industry, you can consult your state consumer credit administrator or can review the CFPB’s Consumer Protection Principles for Consumer-Authorized Financial Data Sharing and Aggregation.
When you apply for a loan with us or with an unaffiliated lender for which we arrange loans, the lender may require you to perform IBV as a condition of completing your loan application. Because IBV is a consumer-authorized action, you have no obligation to perform IBV if you decide you do not want to complete your loan application. But if you do want to complete your loan application by performing IBV, then the following procedures will apply.
To submit a complete loan application for a lender that requires IBV, you must check a box confirming that you have reviewed the IBV Consent document and then click the "Continue" or "Agree" button. By submitting a loan application, you authorize us to receive, review, and store recent transaction data from your Repayment Account if you authorize a Verification Service to obtain such data and transmit it to us.
Subject to applicable laws and other limitations, we may use the transaction data from your Repayment Account for purposes other than verifying your ability to repay a loan. These other uses may include those listed below (collectively "Other Uses").
By checking the box next to the IBV Consent document and then clicking the "Continue" or "Agree" button, you also authorize us to use Verification Service data not only for the purpose of verifying your ability to repay a loan but also for Other Uses. You also acknowledge that the login credentials to your Repayment Account are used and stored by the Verification Service and not by us.
By utilizing the instant bank verification services provided by Plaid ("Plaid Services"), you acknowledge and agree that the terms of Plaid's Privacy Policy (currently located at https://plaid.com/legal/#end-user-privacy-policy) will govern Plaid's use of such information, and you expressly agree to the terms and conditions of Plaid's Privacy Policy. Further, you expressly grant Plaid the right, power, and authority to access and transmit your information as reasonably necessary for Plaid to provide the Plaid Services to you. To the extent you previously utilized account linking and aggregation services through our previous service provider, Quovo, Inc., you expressly authorize Quovo, Inc. to transmit any information or data arising out of those services to Plaid so that Plaid can offer you its Services.
Similarly, by utilizing the instant bank verification services provided by Yodlee ("Yodlee Services"), you acknowledge and agree that the terms of Yodlee’s Privacy Policy (currently located at https://stage.customercare.yodlee.com/ycc/privacy.yodlee.do) will govern Yodlee's use of such information, and you expressly agree to the terms and conditions of Yodlee’s Privacy Policy. Further, you expressly grant Yodlee the right, power, and authority to access and transmit your information as reasonably necessary for Yodlee to provide the Yodlee Services to you.
Similarly, by using the instant bank verification services provided by EDGE (“Edge Services”), you acknowledge and agree that the terms of EDGE’s Privacy Policy (currently located at https://www.edgescore.com/about/privacy) will govern EDGE’s use of such information, and you expressly agree to the terms and conditions of EDGE’s Privacy Policy. Further, you expressly grant EDGE the right, power, and authority to access and transmit your information as reasonably necessary for EDGE to provide the EDGE Services to you.
You provide log-in credentials ("Credentials") to your accounts at your own risk.
By using our service, you agree that the data sources that maintain your accounts and any third parties that interact with your Credentials or account data in connection with our service are not liable for any loss, theft, compromise, or misuse whatsoever in connection with our services (including negligence), except to the extent such liability cannot be limited under applicable law. Data sources make no warranties of any kind related to the data provided by our services--whether express, implied, statutory, or otherwise. Except for PDFs of official account documents, we retrieve on your behalf and provide to you without alteration, no data provided by our services is an official record of any of your accounts.
Our service is connected by Envestnet | Yodlee. When you request data from a source connected to our service, Yodlee collects that data and provides it to us. Yodlee acts on our behalf in this process, which means we share your data with Yodlee as one of our service providers. For more information on how Yodlee collects, uses, stores, and handles your data, please see Envestnet | Yodlee’s Commitment to its Clients and their Users (www.yodlee.com/clients-consumers). If there is any inconsistency between Yodlee’s Commitment and [this privacy notice] / [these terms of service] regarding Yodlee’s activities, then Yodlee’s Commitment is correct.
By using the Site and submitting a loan application, you authorize us and our affiliates, agents, and assigns to communicate with you by email, postal mail, and landline telephone for any lawful purpose, including application processing, loan servicing (e.g., payment reminders and ACH notifications required by the CFPB’s small-dollar-loan rule), and debt collection (e.g., delinquency notices and debt-sale notices). You acknowledge and agree that no contact you authorize in this paragraph will be deemed unsolicited.
If you want to revoke the authorization in the above paragraph and issue a do-not-contact instruction, then you may do so at any time by contacting our Customer Service Group.
If you submit a loan application, then the Site will ask whether you provide your prior express written consent for us and our affiliates, agents, and assigns to call or text your mobile phone number with the use of an automatic telephone dialing system ("ADTS") or a prerecorded message. In the Terms of Use, this optional consent is called "Telephone Consumer Protection Act consent" or "TCPA consent."
We do not require you to provide TCPA consent as a condition of submitting a loan application. Consequently, whether you provide or decline TCPA consent – that is, whether you check or uncheck the checkbox next to the TCPA Consent document – you may continue the loan application by clicking the "Continue" or "Next" button on the application page where the TCPA Consent is presented. If you provide TCPA consent, then you agree that we and our affiliates, agents, and assigns may use an ATDS or a prerecorded message to call or text any mobile number that you provide us – whether on the Site, in a loan application, or otherwise – until and unless you revoke your TCPA consent.
By providing us with your mobile number and opting-in, you give CreditNinja permission to send you account-related text messages, like payment reminders and notifications, in conjunction with the services you have requested.
By using the Site and submitting a loan application, you authorize us and our affiliates, agents, and assignees to monitor, tape, or electronically record our telephone calls with you, whether a call is inbound or outbound from your perspective.
The Site is located in the State of Illinois. The Arbitration Agreement described below shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16. All other sections of the Terms of Use shall be governed by the laws of the State of Illinois without regard to its conflicts of law provisions.
By using the Site, you authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to CreditNinja or its service provider for the duration of your business relationship, solely to help the carrier identify you or your wireless device and to prevent fraud.
THIS ARBITRATION AGREEMENT DOES NOT APPLY IF (1) YOU ARE A MEMBER OF THE ARMED FORCES OR A DEPENDENT OF SUCH A MEMBER COVERED BY THE FEDERAL MILITARY LENDING ACT AND (2) OUR DISPUTE INVOLVES THE EXTENSION OF CONSUMER CREDIT.
By submitting a loan application or otherwise using the CreditNinja website located at www.creditninja.com, the user of the Site ("you" or "your") and CreditNinja Lending, LLC ("CreditNinja", "we," "our," or "us") agree to this section of the website’s Terms of Use (the "Arbitration Agreement"). You and we intend for this Arbitration Agreement to satisfy the "writing" requirement of the Federal Arbitration Act, 9 U.S.C. §§ 1–16 ("FAA"), meaning that this Arbitration Agreement is a "written agreement to arbitrate" that can only be amended by the mutual agreement of the parties.
If you do not agree to the terms of this Arbitration Agreement, then you have the right to opt-out of the Arbitration Agreement by delivering a writing to our Customer Service Group (27 North Wacker Drive, Suite 404, Chicago, Illinois 60606, support@creditninja.com) within 30 days following your submission of a loan application. Your writing must state your name and email address and must include words similar to: "Arbitration Opt-Out."
You and we agree that if we have a Claim against you or you have a Claim against us, either you or we may elect at any time to have such Claim(s) resolved by arbitration as provided below. The party electing arbitration agrees to notify the other party of its election pursuant to applicable rules of arbitration or as otherwise provided by law.
Arbitration is a procedure used to resolve disputes. By participating in arbitration, YOU GIVE UP YOUR RIGHT TO GO TO COURT. In an arbitration proceeding, a professionally trained, neutral, third party arbitrator holds a hearing. The hearing is less formal than a trial in court. Each party has the opportunity to tell his or her side of the dispute. The arbitrator will review each party’s case and make a decision. The decision is binding on the parties.
"Claims" means any and all claims, disputes or controversies that arise under common law, federal or state statute or regulation, or otherwise, and that we or our servicers or agents have against you or that you have against us, our affiliates, servicers, agents, directors, officers and employees. "Claims" also includes any and all claims that arise out of (i) the validity, scope and/or applicability of this Arbitration Agreement, (ii) your application for a loan, (iii) the loan agreement or any extended payment plan agreement, (iv) any prior agreement between you and us, including any prior loans or extended payment plans we have with you, or (v) our collection of any loan or payment plan. "Claims" also includes all claims asserted as a representative, private attorney general, member of a class or in any other representative capacity (collectively "Representative Claims" ), and all counterclaims, cross-claims and third-party claims.
The arbitration will be governed by the consumer arbitration rules of the Better Business Bureau ("BBB" ). Alternatively, you may elect to have the arbitration heard by and under the consumer rules of the Judicial Arbitration and Mediation Service ("JAMS" ). Any arbitration hearing, if one is held, will take place at a location near your residence. The arbitration will be conducted by a single arbitrator. The arbitration award will be in writing. Judgment upon the award may be entered by any party in any court having jurisdiction and will be final, binding and non-appealable. All statutes of limitations that are applicable to a Claim will apply to any arbitration between you and us.
No. If either you or we elect to resolve one or more Claims by arbitration, such Claim(s) will be arbitrated only on an individual basis. There will be no right or authority for any Claims to be arbitrated on a class basis. The arbitrator will not conduct class arbitration and will not allow you to act as a representative, private attorney general, or in any other representative capacity.
We will pay our share of any arbitration fees. If you are unable to pay your share of the costs of arbitration, your arbitration fees may be waived by the BBB or other arbitration service provider you have selected. If your properly submitted request to waive the arbitration fees is denied, or if the arbitration service you have selected does not have a waiver procedure, then we will, at your request, pay your share of the arbitration fees. You and we each agree to pay our own expenses for attorneys’ fees, experts, and witnesses, unless applicable law gives you or us the right to recover any of those expenses from the other.
Since this Arbitration Agreement is made pursuant to a transaction involving interstate commerce, it will be governed by the Federal Arbitration Act. If for any reason an arbitrator or a court of competent jurisdiction finds that the FAA does not apply or that any provision in this Arbitration Agreement is unenforceable, then this Arbitration Agreement will be governed by the arbitration laws of the state under which this loan is made, as may be amended from time to time.
This Arbitration Agreement is an independent agreement. It will survive the closing and repayment of your loan, and it will be binding upon us, our successors, and assigns, and upon you and your heirs and assigns. The validity, effect, and enforceability of the prohibition against class actions and class arbitration will be determined solely by a court of competent jurisdiction. All other matters will be decided by the arbitrator. If a Representative Claim is asserted and a court refuses to enforce the prohibition on class arbitration, then every portion of the Arbitration Agreement will be null and void, and neither you nor we will be required to arbitrate the Representative Claim.
BY USING THE WWW.CREDITNINJA.COM WEBSITE, YOU AGREE THAT YOU ARE WAIVING ANY RIGHT YOU MAY HAVE TO BRING, JOIN, OR PARTICIPATE IN ANY CLASS ACTION OR CLASS ARBITRATION PROCEEDING AGAINST US OR RELATED THIRD PARTIES.
By using the Site, you agree to avoid attempting or taking any action listed below.
We use industry-standard physical, technical, and administrative security measures and safeguards to protect the confidentiality and security of your NPI. However, it is your responsibility to protect the security of your Account Credentials and Device. Additionally, please note that the e-mails and other communications you send to us through the Site are not encrypted.
"Cookie" means the small data files transferred by a website to your computer's hard drive. Cookies are typically classified as either "session" cookies or "persistent" cookies. Session cookies do not stay on your computer after you close your browser. Persistent cookies remain on your computer until you delete them or until they expire. Generally, web browsers automatically accept cookies by default. But you can usually stop or limit cookie acceptance by adjusting the preferences on your browser. In some instances, stopping or limiting cookies may render some site features unavailable or prevent the site from displaying properly.
We and our service providers send and receive cookies when you use the Site or other sites that are "powered by" a third party on our behalf or that display our advertisements ("Cookie Sites" ). Cookie Sites use cookies when you register an account, make purchases, request information, or personalize site settings.
If you accept the cookies used on a Cookie Site, then you authorize the Cookie Site operator to use information about you or your browsing preferences to personalize your browsing experience or customize your product offers. You can stop or limit cookie acceptance on a Cookie Site by adjusting the preferences on your browser. This action will typically not prevent you from fully navigating the Cookie Cite.
If you access your Account using an application on your Device (a "Mobile App"), then your use of that Mobile App is subject to the terms and conditions imposed by the persons listed below.
It is your responsibility to review a Mobile App Venue’s terms and conditions and to determine what usage rules apply to your use of a Mobile App (the "Usage Rules"). These Usage Rules may depend on the Mobile App Venue, your Device, and your method for downloading the Mobile App.
The Account features available from a Mobile App ("Mobile App Services") may be more limited than the Account features available when you access your Account from your personal computer. Additionally, we make no representation or warranty that any Mobile App will compatible with any specific mobile Device or operating system or with any hardware, software, or equipment installed or used on your mobile Device. For example, the Mobile App that we are currently developing will be supported by only iTunes and Google Play; other Mobile App Venues will not be supported.
When you download or use a Mobile App on your Device, you are responsible for the fees your carrier charges for your use of its wireless network. The functionality of a Mobile App will depend on the connection and speed of the wireless network. During a time of poor connection or speed, a financial transaction you attempt to conduct from a Mobile App may be affected. Please contact our Customer Support Group to verify whether an attempted transaction has been completed.
You acknowledge and agree that we and our affiliates, agents, and assignees are not liable to you for any financial or other loss you may sustain by failing to complete a financial transaction with us on a Mobile App, whether that failure was caused by compatibility or inoperability problems, wireless network outages, or some other issue.
Finally, although your use of a Mobile App is subject to the Usage Rules, your use of the Account will continue to be subject to the Terms of Use. The Terms of Use govern your use of the Account no matter how you access the Account, whether from a Mobile App or from a personal computer.
By using the Site and submitting, uploading, or posting any comments, ideas, suggestions, information, files, images, or other materials to us or the Site, or by submitting any materials through third party services such as by tagging us on a social media site (collectively "User-Generated Content"), you represent and warrant that you own the User-Generated Content or possess the necessary rights and licenses to use the content. Additionally, you grant to us a royalty-free, irrevocable, unlimited, and fully transferable right and license to use the User-Generated Content – including your name, persona, or likeness – without compensating you or incurring any other obligation to you. We take no responsibility and assume no liability for any User-Generated Content, including any loss or damage that may result from the content being transmitted to or made available on the Site.
By using the Site and submitting User-Generated Content, you agree to avoid posting, uploading, transmitting, distributing, storing, creating, or publishing any of the User-Generated Content listed below.
WE DO NOT WARRANT THAT ACCESS TO OR USE OF THE SITE OR OUR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED. THE SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SERVICE, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE. WE DO NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACKUP AND SECURITY.
WE DO NOT WARRANT THAT ANY CONTENT ON THE SITE, OR ANY DOCUMENT OR FEATURE OF THE SITE, WILL BE ERROR-FREE OR UNINTERRUPTED. WE DO NOT WARRANT THAT ANY DEFECTS WILL BE CORRECTED OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS.
THE CONTENT IN THIS SITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. WE DO NOT WARRANT THAT THE FILES, DOCUMENTS, OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES, CONTAMINATION, OR DESTRUCTIVE FEATURES.
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. WE DISCLAIM ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE. WE DO NOT VERIFY THE ACCURACY OF ANY FINANCIAL INFORMATION PROVIDED TO US BY THIRD PARTIES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND FOR ANY LINKED SITES. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM USED IN CONNECTION WITH THE SERVICE) OR FOR ANY LOSS OF DATA THAT RESULTS FROM YOUR USE OF OUR SERVICES OR FROM YOUR DOWNLOAD OF MATERIALS OR CONTENT FROM THE SITE. IF A JURISDICTION PROHIBITS THE ENFORCEMENT OF ALL THE WARRANTY DISCLAIMERS CONTAINED IN THE TERMS OF USE, THEN THE REMAINING WARRANTY DISCLAIMERS SHALL BE FULLY ENFORCEABLE TO THE EXTENT PERMITTED BY APPLICABLE LAW.
EXCEPT WHERE PROHIBITED BY LAW, WE AND OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS, OR ASSIGNS SHALL BE NOT BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE SITE OR YOUR INABILITY TO ACCESS THE SITE – EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNLESS OTHERWISE EXPRESSLY SET FORTH IN A SIGNED WRITING, OUR MAXIMUM LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SITE OR ITS CONTENT – WHETHER IN CONTRACT, TORT, OR OTHERWISE – SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU HAVE PAID US IN THE PAST 12 MONTHS WITH RESPECT TO THE INCIDENT GIVING RISE THE CAUSE OF ACTION. The foregoing limitation applies to the extent permitted by law in the applicable jurisdiction.
You agree to defend, indemnify, and hold harmless us and our affiliates, directors, officers, employees, agents, contractors, successors, or assigns from and against all third party claims, damages, and expenses, including reasonable attorneys’ fees, arising from or relating to your breach of the Terms of Use. We reserve the right to assume or participate, at your expense, in the investigation, settlement, and defense of any such third-party action or claim.
We do not waive any right or provision under the Terms of Use if we fail to exercise that right or enforce that provision in one or more past instances.
If any provision of the Terms of Use is held to be unenforceable by an arbitrator or a court of competent jurisdiction, then remaining provisions of the Terms of Use shall not be affected and shall be fully enforceable.
Except as expressly stated in the Terms of Use, the Terms of Use constitute the entire agreement between you and us concerning your use of the Site. Any other written or oral agreements or understandings previously existing between you and us concerning such use are hereby superseded and cancelled.
CreditNinja® is a registered trademark of KMD Partners, LLC. Without our prior written consent, you may not copy, reproduce, publish, or otherwise use, in whole or in part, any materials, downloads, trademarks, copyrights, graphics, designs, logos, or text (collectively "Content") from the Site. You may not frame the Content, utilize framing techniques to enclose the Content, or deep link to the Content.
Your license to use the Site includes only personal use, not commercial use. You agree that you will not remove or alter our registered trademark or modify any of the pages or downloaded materials from the Site, other than as needed to use our Services as a consumer.
It is our policy to expeditiously respond to clear notices of alleged copyright infringement that comply with the federal Digital Millennium Copyright Act ("DMCA" ). This section describes our notice and takedown procedures, listing the information that should be contained in any copyright infringement notice sent to us and identifying our designated agent for receipt of such notice.
If you believe that the Site copies or reproduces your work in a way that constitutes copyright infringement, or if you believe that your intellectual property rights have been otherwise violated, please provide our designated agent a written notice containing the information listed below.
Deliver any written infringement notice to the designated agent listed below.
CreditNinja, Attn: Customer Service Group
27 North Wacker Drive, Suite 404
Chicago, Illinois 60606